WinMENTOR Retail
The in-store module: it runs on a local database and keeps selling without a permanent connection.
CASE STUDY · RETAIL
Sabon Holdings
Industry: distribution and retail of body care products, cosmetics and home fragrances.
The cash register runs on a local database, and every sale syncs to head office automatically as soon as the connection comes back.
20 stores in Romania
Selling even without the Internet
Support until 11 p.m.
NEXT iSolutions helped us overcome every technical challenge, offering solutions tailored to our needs. As a result, we were able to improve our sales processes, centralize information much more efficiently and have constant access to reports that are essential for management.
About Sabon Holdings
Sabon was founded in 1997 in Tel Aviv as a small shop selling soaps inspired by a 70-year-old Australian recipe. Today the brand's portfolio includes bath and body care products and home fragrances made from natural, 100% vegan ingredients.
As the business grew, Sabon became a global brand with a network of more than 180 locations worldwide. In 2020, Sabon Romania was acquired by Yves Rocher France. In Romania, the company has 20 stores in the largest cities, nine of them in Bucharest.
Business requirements
The first requirement came from the stores and was very concrete: fiscal receipts had to be issued quickly, even without an Internet connection. Connectivity was a problem both in the stores and at head office, where the server was located.
On top of that came centralizing all sales data for accurate management reports, tracking discounts for loyalty card holders, integrating with the website and supporting extended hours: until 10 p.m., weekends included.
- Uninterrupted sellingThe cash register must not stop when the link to head office goes down.
- Sales from every store, in one placeManagement reports need every receipt, not just some of them.
- Loyalty without manual workDiscounts and gifts for card holders have to be applied automatically.
- Support during store hoursA store open until 10 p.m. can't wait until the next morning.
Solutions implemented
WinMENTOR ENTERPRISE
The core system: inventory management, automatic discounts, integration with the website and with the group's system.
Power BI
A predefined dashboard for the general manager and department managers.
The digitalization journey, step by step
Each step solved a problem the stores faced every day.
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The database moves into the store
Sabon adopted the ERP system along with the dedicated retail module, which keeps a local database. Sales are made at the cash register without a permanent connection to head office, and the data syncs afterwards.
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Promotions managed from one place
Discounts and promotions are defined centrally and picked up automatically by the in-store application, without each team entering them separately.
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The server moves to a data center
For better connectivity and operational stability, the company's server was moved from the office to a data center.
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Support until 11 p.m.
To cover the stores' extended hours, NEXT assigned additional resources to support services, weekends included.
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Sales, centralized at head office
The system was customized so that all store sales are centralized in the head office database. The website integration was improved at the same time.
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Website orders flow in automatically
The website was connected to the inventory management system, so online orders are picked up directly, with no manual entry.
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Royal Passport, with no staff involvement
Predefined discounts for loyalty card holders apply automatically. Customers' birthdays are tracked, and gifts are given without anyone having to remember.
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Consistent reports for management
Power BI gives the general manager and department managers a consistent set of charts, easy to explore through a predefined dashboard.
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Integration with the group
After Yves Rocher acquired the company, the ERP system was integrated with SAP to manage sales and logistics operations and to simplify group-level reporting.
Results achieved
Uninterrupted selling in stores
Sales continue offline, and when the connection is restored, the database automatically centralizes transactions from every store.
Optimized processes and time saved
Automation reduced manual work and improved data management, with a faster flow of information.
Customer loyalty
Loyalty card holders automatically receive discounts and gifts based on criteria set in advance.
Better management reporting
Power BI makes data and analysis easier to access for department managers.
Fewer support requests
With the same team and the same hours, support requests, especially late-evening ones, dropped considerably.
Do you have stores where the connection keeps dropping?
We'll show you a cash register that never stops and a head office that still sees everything.