NEXT B2Byour customers' orders, online

The platform has two parts, built for two different kinds of users.

The back office is where your company runs the commercial relationship. Orders from every customer arrive in a single stream, each with its current status. Products, customers, contacts, offers and pricing policies are all managed from the same place. On top of them, an analytics layer shows how sales are trending by customer, product and sales rep, and flags early the customers who are starting to buy less.

The customer portal is your online store for partners. Each customer logs in with their own account, sees the catalog and the prices that apply to them, places orders from a browser or a phone and tracks each one through to delivery. It is also where they find their invoices, their balance, active offers and a direct line to your company.

Pricing policies (price lists, discounts, offers and promotions) are applied automatically, in real time, as the order is built. The price confirmed when the order is placed remains the price of the order.

The platform is developed by us, not resold. So when you need something that doesn't exist yet, we talk about when, not if.

The NEXT team has more than 15 years of experience in business software and over 500 projects delivered.

Implementation follows the same methodology as our other products: process analysis, configuration, testing, training and support after go-live.

Invoices issued, total value and average invoice value, each shown with the change versus the previous period. A number with nothing to compare it to tells you nothing.

The sales rep leaderboard, with each rep's trend and the signals that matter: how many active customers they have, how many are in decline, and their performance index against target.

⚠️ Sales stay with the rep who owned the account at the time, because attribution is a historical snapshot, not today's mapping. Otherwise a simple portfolio reshuffle would rewrite the entire past.

For every customer: the RFM profile, the type of ordering pattern, how often they usually order, the trend direction over recent months and the churn risk score, broken down into its components.

The platform doesn't stop at noticing that a customer is slipping. It suggests a suitable pricing policy (an offer at a preferential price, a bundle discount, a free-gift promotion), chosen from that customer's history rather than from a general rule.

⭐ The proposal changes nothing on its own. It creates a task with a written explanation: what is happening with the customer, what we suggest, on which products and for how long. The decision stays with a person.

The difference between two periods, broken down into the five movements behind it: what you retained, how much you grew with existing customers, what you lost to contraction, what you lost to churned customers and what new customers brought in.

Customers see their own outstanding balance, credit limit and available credit, including when available credit is negative. They don't have to call anyone to find out why they can't place an order.

A credit hold follows a clear rule: maximum balance exceeded, or a set number of unpaid invoices. ⭐ A warning appears before the threshold is reached, and blocked customers are shown separately on the company dashboard.

Tasks, calls, meetings, emails, document uploads, payment confirmations, order checks. Each one has an owner, a priority and a due date, and is linked to the thing it's about.

You schedule an activity straight from the order or customer you're looking at: type, priority, due date, owner and notes, filled in within seconds. You don't have to leave the current screen to note down what you need to do.

A rule has a trigger and a list of actions. The trigger is a real event in the platform: an order moves to “Placed”, an invoice becomes overdue, a customer is blocked, an activity passes its due date.

A rule that creates an activity puts it in the owner's calendar, with its due date. The automation doesn't stay an invisible process running somewhere: it shows up exactly like a task set by a person, alongside all the others.

Customers log in and see their own catalog: the products published for them, at the prices on their price list, with pack sizes and minimum order quantities.

The portal also has a public side: an online store with your company's presentation page, covering what you sell, how you work, the figures that matter, your product categories and a form where a new partner can request an account.

It is configured entirely from the back office, with no developer needed: sections are added, reordered and switched off, text and images change on the spot, and you see the result immediately. Next week's campaign no longer has to go through anyone outside your team.

From the moment an order enters preparation, the customer sees the real stages it moves through: accepted, in preparation, prepared, packed, shipped, delivered. The status updates automatically, with no manually entered estimates.

All their orders, grouped by status, with the value and date of each. An order moves to the next column by itself as it progresses, so the answer to “where's my order?” is on screen before anyone asks. The company sees the same view, for all customers.

Invoices come from your ERP and appear in the portal with their lines, their payment due dates and the remaining balance on each due date, not just on the invoice as a whole.

The invoice list with issue date, due date, amount and remaining balance for each, with overdue invoices clearly marked and totals calculated for the current selection. On a single page, customers see how much they owe and by when.