An ERP system is not something you install and then forget about. To run at its best and stay aligned with both operational and legal requirements, an ERP needs constant support, regular updates and adjustments specific to each company.
Next iSolutions provides advanced implementation, support and maintenance services for WinMENTOR ENTERPRISE and classic WinMENTOR, both for our own projects and for companies that implemented WME with other providers but want to get more out of it.
Why ERP maintenance is essential
A business is always changing: new products, additional locations, new operational workflows or new employees. At the same time, Romanian tax legislation changes frequently, perhaps too frequently, with a direct impact on the IT systems companies use.
Think about what has happened in recent years: every company in Romania had to adapt quickly to SAF-T, e-Factura and e-Transport (the national digital tax reporting, e-invoicing and goods-transport reporting systems), as well as to successive VAT rate changes. All of these changes required frequent application updates and configuration adjustments, which cannot be handled efficiently without an experienced partner.
What the vendor provides and where Next iSolutions comes in
For WinMENTOR ENTERPRISE, the vendor regularly releases new versions of the application. Clients who have opted for Extended Support get:
- patches and updates
- bug fixes
- access to new versions
These updates, however, are generic and apply to all clients. In practice, they need to be:
- installed correctly;
- tested;
- adapted to internal workflows;
- complemented with customizations specific to each business.
This is where a provider like Next iSolutions comes in, offering complete WinMENTOR maintenance packages.
More than updates: support tailored to your reality
Recently, the rapid pace of legislative change meant that WinMENTOR ENTERPRISE had to be aligned with the systems introduced by ANAF (the Romanian tax authority), namely SAF-T, e-Factura and e-Transport, at very short intervals. This called for quick adjustments to operations, settings and internal procedures.
There was no one-size-fits-all solution; every company had to adapt to its own reality.
What our WinMENTOR support and maintenance services cover
Under the maintenance contract, we provide:
Post-installation WinMENTOR technical support
- system administration and configuration;
- version updates;
- error reporting and fixing;
- adding new users and locations;
- creating custom screens and reports;
- installing and configuring additional modules.
Integrating WinMENTOR ENTERPRISE with other applications
- CRM, WMS, SFA, Power BI;
- e-commerce platforms and marketplaces (such as eMAG);
- cash registers, electronic scales and barcode scanners.
Custom features without vendor development
With WME Builder, we can create fully customized screens, natively integrated into the application, without any additional development from the vendor.
These can be used for:
- quoting by product range;
- tracking tenders and quotes;
- managing business travel (transport, accommodation, costs);
- monitoring orders and deliveries through intermediaries.
In addition, we can add:
- custom fields;
- validations;
- automatic alerts (for example, a notification when an invoice is issued without a valid contract).
Most of these customizations can be implemented within a few days, depending on complexity.
Advanced automation with EDI and MAIA
For companies that want a high level of automation, we implement and configure the EDI (Electronic Data Interchange) module, an essential tool for eliminating manual processing. It enables automatic import and export of invoices, delivery notes, orders and transfers; export of payments to banks (MT103 format); import of payments; and import of customer orders in XML, TecNET or EdiNET formats.
We also help clients adopt the MAIA virtual assistant. Available as standard in WME, the MAIA chatbot can be configured and adapted to each client's needs. It answers questions about how to use WME, which can be a great help for employees.
Security and backup
For extra protection against both accidental deletion and ransomware attacks, we developed an automated backup service in Amazon for all the solutions in our portfolio, including WinMENTOR and WinMENTOR ENTERPRISE.
The backup is fully configured and managed by Next iSolutions specialists, runs automatically and is tailored to each client, with no impact on ERP performance. Data is stored in the Amazon cloud in Germany, in line with GDPR requirements, and benefits from advanced ransomware protection and fast recovery options. The service requires no IT staff or technical skills on the client's side.
A partner with proven experience
If you want an ERP system that is stable, up to date and aligned with every legislative change, with the option of building new features on request, we can help.
We have more than 15 years of experience with WinMENTOR solutions and a well-trained technical team, and our clients work in a wide range of sectors, from distribution and logistics to agriculture and HoReCa. We are an authorized WinMENTOR partner, and our support and maintenance services are also available to companies that implemented the ERP with other providers.
All WinMENTOR support and maintenance services are offered as a monthly subscription, for stability, continuity and real long-term support. Book a conversation now using the contact details below.
